Frequently Asked Questions.

Retag Oud

What is Retag Oud?

Retag Oud is an online store specialized in premium oriental perfumes and incense, crafted in the UAE and delivered across the Gulf region.

How can I place an order?

Browse our products, click “Add to Cart,” and proceed to the checkout page to complete your order easily.

What payment methods are available?

  • Credit/Debit cards (Visa / MasterCard)

  • Apple Pay

  • Cash on Delivery (UAE only)

Do you ship outside the UAE?


Yes, we deliver to all GCC countries (Saudi Arabia, Kuwait, Bahrain, Oman, Qatar). Additional shipping fees may apply based on the destination.

Are your products authentic?

Yes, all our perfumes and incense are 100% authentic and crafted with premium oud and high-quality oriental ingredients.

Can I return a product?


Yes, you can return a product within 7 days of receipt, provided it’s unused and in its original condition. (Opened perfumes cannot be returned for hygiene reasons).

 How can I contact customer support?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

04. Returns, exchanges and complaints

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
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